At BAY DIAGNOSTIC not only do we do repairs and service on European cars & SUVs but sometimes we also have to give a reality check to the owners the that show up at our shop.
After researching and finding us on the web, the owner of this MERCEDES BENZ S 430 showed up at our shop. She wanted to know if we could diagnose a noise when applying the brakes on this Mercedes Benz. Our answer was YES.
After road testing the S 430, YES there was a loud noise when applying the brakes from the rear. We checked all 4 wheels and saw that new brake pads were installed but the brake rotors were not replaced. When questioned, the vehicle owner acknowledged that the repair center she had visited had told her that the rotors were not in need of replacement. She said that she did not go back to that repair center because if they could not get it right the first time, why go back?
Now for the title-- explaining to her that the only way to answer the complaint was to replace the brake rotors and brake pads (even though they were new) and that there was a cost to doing the brake replacement correctly. Our suggestion was to go back to the shop that did the repair, but she did not want to waste any more time. She gave Bay Diagnostic the OK to do the repair on the rear brakes and she even took advantage of our free delivery service.
This is a photo of the bad brake rotor
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